Return Policy

We offer a 120 day money back Guarantee!

If you are not 100% satisfied with your purchase let us know and we will replaceor exchange your purchase. If you have any questions email us at : Questions@pristine-sales.com

Exchanges (if applicable)

We will be happy to replace items if they are defective or damaged. Send us an email at Returns@pristine-sales.com. Include in your message: item purchased, issue with the purchase and original purchase name and date.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refunds will normally show on your online statements in 3-4 days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet call your credit card company/ bank.  It may take some time before your refund shows on your online account.

If you’ve done all of this and you still have not received your refund yet, please contact us at Orders@pristine-sales.com.

Shipping
To return your product, you should mail your product to:

Pristine Sales

220 North Avenue H.

Unit C

Washington, Iowa 52353

 

Please include original purchase date and your name and address inside of your return package. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please note: Returned items must been in the same condition as when they are received. Products that are brand new must still be in their original wrapping with their original stickers to be eligible for a refund. If an item is returned because of an invalid address or because you changed your mind about your purchase you will be refunded minus the original shipping costs that were incurred to ship the item to you.